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| CWI hosting Offers 100% Uptime & 60 Day Money Back
Guarantees. |
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Our Cisco-Powered 100 Percent Uptime Network features
unique self-healing attributes and is based on multiple bandwidth providers
and the BGP4 networking protocol. CWI hosting Quality, and true value
means only fully redundant, enterprise-class routing equipment is used.
CWI host ing brings you enterprise level solutions at prices small to
medium businesses can afford!
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Another ind ustry first we started
on 10/10/99 ! We believe in giving it all or nothing! In addition
to our network, with CWI hosting, if your s ite is down for more then
twenty-five minutes at a time (this allows for normal but very infrequent
system reboots, and emergency ma intenance if and when needed) we
will credit you 50% of your monthly bill! This is essentially an SLA
(Service Level Agreement) at t he shared hosting level! In the event
this ever happens, you are simply required to:
1) Create a support ticket with UPTIME SLA in the subject field.
2) Mention you noticed your site down for greater than 25 minutes
& not related to a reboot.
3) Include any supporting information if available, or third party
visitor complaint/monitoring report. |
Important Notes:
a) Email must be sent withi n 5 days of the reported incident
and outage must be confirmed by support.
b) Outages not involving our servers or internal ne twork do not
qualify.
c) Outages involving your own JSP engine, private applications or
scheduled maintenance are not eligible .
d) Refunds will be posted to your hosting account and reflect on
your upcoming statement essentially reducing or eliminating your
next bill.
But if CWI's service are so great, do
I really need an uptime guarante e anyway?
YES! And you shouldn't host with anyone that doesn't have one. If
the host has nothing to lose w hile your site is down, then their
efficiency and speed in bringing the site back up may seriously
lack.
An uptime guara ntee may only mean a $15 to $30 refund for you,
give or take a few dollars, but if a host has to refund every site
on the server at $15 each then it becomes much more important for
the host to keep your site up regardless whether you know about
it or not! Keep in mind; our systems are designed to be the highest
performing in design and capability. We currently have the most
stable, robust TCP/ IP stack available!
So... this may be the least used feature at CWI hosting! If you
are looking for reliable web hosting with 100% uptime or your money
back, look no further. *Refunds per month up to 100% of your monthly
bill, and dedicated servers are excluded as a separate agreement
is sent to Managed Server clients in writing.
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US: 1-800-832-9
