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| CWI hosting Offers 100% Uptime & 60 Day Money Back Guarantees. |
|  |  |  |  | Our Cisco-Powered 100 Percent Uptime Network features unique self-healing attributes and is based on multiple bandwidth providers and the BGP4 networking protocol. CWI hosting Quality, and true value means only fully redundant, enterprise-class routing equipment is used. CWI hosting brings you enterprise level solutions at prices small to medium businesses can afford!
|  | Another industry first we started on 10/10/99 ! We believe in giving it all or nothing! In addition to our network, with CWI hosting, if your site is down for more then twenty-five minutes at a time (this allows for normal but very infrequent system reboots, and emergency maintenance if and when needed) we will credit you 50% of your monthly bill! This is essentially an SLA (Service Level Agreement) at the shared hosting level! In the event this ever happens, you are simply required to:
1) Create a support ticket with UPTIME SLA in the subject field.
2) Mention you noticed your site down for greater than 25 minutes & not related to a reboot.
3) Include any supporting information if available, or third party visitor complaint/monitoring report. | Important Notes:
a) Email must be sent within 5 days of the reported incident and outage must be confirmed by support.
b) Outages not involving our servers or internal network do not qualify.
c) Outages involving your own JSP engine, private applications or scheduled maintenance are not eligible.
d) Refunds will be posted to your hosting account and reflect on your upcoming statement essentially reducing or eliminating your next bill.
But if CWI's service are so great, do I really need an uptime guarantee anyway?
YES! And you shouldn't host with anyone that doesn't have one. If the host has nothing to lose while your site is down, then their efficiency and speed in bringing the site back up may seriously lack.
An uptime guarantee may only mean a $15 to $30 refund for you, give or take a few dollars, but if a host has to refund every site on the server at $15 each then it becomes much more important for the host to keep your site up regardless whether you know about it or not! Keep in mind; our systems are designed to be the highest performing in design and capability. We currently have the most stable, robust TCP/IP stack available!
So... this may be the least used feature at CWI hosting! If you are looking for reliable web hosting with 100% uptime or your money back, look no further. *Refunds per month up to 100% of your monthly bill, and dedicated servers are excluded as a separate agreement is sent to Managed Server clients in writing.
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