CWI hosting Offers
100% Uptime & 60 Day Money Back Guarantees
Our Cisco-Powered 100 Percent
Uptime Network features unique self-healing attributes and is based on
multiple bandwidth providers and the BGP4 networking protocol. CWI
hosting Quality, and true value means only fully redundant,
enterprise-class routing equipment is used. CWI host ing brings you
enterprise level solutions at prices small to medium businesses can
afford!
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Another ind
ustry first we started on 10/10/99 ! We believe in giving it all or
nothing! In addition to our network, with CWI hosting, if your s ite is
down for more then twenty-five minutes at a time (this allows for
normal but very infrequent system reboots, and emergency ma intenance
if and when needed) we will credit you 50% of your monthly bill! This
is essentially an SLA (Service Level Agreement) at t he shared hosting
level! In the event this ever happens, you are simply required to:
1) Create a support ticket with UPTIME SLA in the subject field.
2) Mention you noticed your site down for greater than 25 minutes
& not related to a reboot.
3) Include any supporting information if available, or third party
visitor complaint/monitoring report. |
Important Notes:
a) Email must be sent withi n 5 days of the
reported incident and outage must be confirmed by support.
b) Outages not involving our servers or internal ne twork do not
qualify.
c) Outages involving your own JSP engine, private applications or
scheduled maintenance are not eligible .
d) Refunds will be posted to your hosting account and reflect on your
upcoming statement essentially reducing or eliminating your next bill.
But if CWI's service are
so great, do I really need an uptime guarante e anyway?
YES! And you shouldn't host with anyone that doesn't have one. If the
host has nothing to lose w hile your site is down, then their
efficiency and speed in bringing the site back up may seriously lack.
An uptime guara ntee may only mean a $15 to $30 refund for you, give or
take a few dollars, but if a host has to refund every site on the
server at $15 each then it becomes much more important for the host to
keep your site up regardless whether you know about it or not! Keep in
mind; our systems are designed to be the highest performing in design
and capability. We currently have the most stable, robust TCP/ IP stack
available!
So... this may be the least used feature at CWI hosting! If you are
looking for reliable web hosting with 100% uptime or your money back,
look no further. *Refunds per month up to 100% of your monthly bill,
and dedicated servers are excluded as a separate agreement is sent to
Managed Server clients in writing.
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